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Re: MiniPC AMR5 shut off and won't turn back on
Posted: Fri Mar 22, 2024 11:29 pm
by Jan1987
My mini pc has the same issue and I have been struggling to get the issue resolved. The charger is perfectly fine and has green light on when it is not connected to the pc. It turns off when connected to the pc and pc would not turn on. I have contacted the customer service but they asked for my order number at the time of purchase which I didn’t receive at all. Am helpless at this moment!! Any help will be very helpful.
Re: MiniPC AMR5 shut off and won't turn back on
Posted: Sat Mar 23, 2024 12:42 am
by Gabe
Jan1987,
Given that a couple of other people have experienced something similar, and it turned out to be the power cord going from the outlet to the power brick, it might be worth taking a look at. It might be that the cord inside is mostly broken, so while it's still enough to provide power to the brick when there's no load, as soon as the unit is turned on it draws more than the cord can provide. Like maybe there are only a couple of strands of wire still connected inside of the plastic coating.
That's just a guess though. If it is the power cord, I did find a few cords on Amazon that look just like it, though I can't say with 100% certainty that they're the same thing. Hopefully others might be able to verify whether they are, including barry777. I'll PM him and ask. I'll list a few below, though there are a whole bunch of them, varying in price and review quality.
www.amazon.com/Replacement-Computers-Mo ... B08GWVNRD6
www.amazon.com/Monoprice-18AWG-Grounded ... KCFAQ?th=1
www.amazon.com/Toshiba-Gateway-Notebook ... 83QWG?th=1
Edit: I sent the PM to barry. Being that it's the weekend, it may be a couple of days before I get a reply.
Re: MiniPC AMR5 shut off and won't turn back on
Posted: Sat Mar 23, 2024 6:54 pm
by Dopp
Hello I emailed Barry maybe March 20 got a reply on March 21 from Kin. With instructions to send pc in to a Brooklyn NY address. Hope this is legit.
Dan
Re: MiniPC AMR5 shut off and won't turn back on
Posted: Sat Mar 23, 2024 9:44 pm
by dragonpoo
Dopp wrote: ↑Sat Mar 23, 2024 6:54 pmHello I emailed Barry maybe March 20 got a reply on March 21 from Kin. With instructions to send pc in to a Brooklyn NY address. Hope this is legit.
Yes, there's a repair shop they deal with in New York that you can send the item to. I did the same thing when an older system died, and I got my replacement pretty quickly.
Re: MiniPC AMR5 shut off and won't turn back on
Posted: Sat Mar 23, 2024 10:50 pm
by Dopp
dragonpoo wrote: ↑Sat Mar 23, 2024 9:44 pm
Dopp wrote: ↑Sat Mar 23, 2024 6:54 pmHello I emailed Barry maybe March 20 got a reply on March 21 from Kin. With instructions to send pc in to a Brooklyn NY address. Hope this is legit.
Yes, there's a repair shop they deal with in New York that you can send the item to. I did the same thing when an older system died, and I got my replacement pretty quickly.
Great thanks for the reply
Dan