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Warranty Service
Posted: Tue Dec 05, 2023 10:01 pm
by Darobga
I have been trying to get RMA service through live support for over 3 weeks. All they do is read a script and promise RMA instructions which never come. I am beginning to believe this company does not intend to ever cover their warranty. If I had bought through amazon I could get a replacement in 1 day, but I made the mistake of buying directly and now my kid has not had a laptop at school for over 3 weeks, and I do the same song and dance with support literally every day, its sickening.
Posting this as a PSA/warning to all.
Re: Warranty Service
Posted: Tue Dec 05, 2023 10:31 pm
by Gabe
I'd both private message the
admin and send an email to barry, a tech for the company, at
barry@minipcunion.com. Make sure to include your order number in the correspondences, as they'll likely request it.
Re: Warranty Service
Posted: Wed Dec 06, 2023 3:04 am
by barry777
Darobga wrote: ↑Tue Dec 05, 2023 10:01 pm
I have been trying to get RMA service through live support for over 3 weeks. All they do is read a script and promise RMA instructions which never come. I am beginning to believe this company does not intend to ever cover their warranty. If I had bought through amazon I could get a replacement in 1 day, but I made the mistake of buying directly and now my kid has not had a laptop at school for over 3 weeks, and I do the same song and dance with support literally every day, its sickening.
Posting this as a PSA/warning to all.
Thank you for contacting us, we are happy to provide support. Since we currently have very little information, please describe the problem you encountered as much as possible or provide a video of the failure. We will further assist you in solving the problem after verification.