How to fix automatic shutdown or restart issues

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How to fix automatic shutdown/restart issues

Check for external devices or any hardware devices that have been installed/changed
Sometimes, external devices connected to the computer can be the reason for automatic shutdown/restart, so try removing them such as external hard drives, printers, memory cards, dongles, etc. After that, restart your computer. If you don't experience problems after restarting your computer, an external device may be the cause of the problem. We recommend that you do not use this device and contact your device manufacturer for support.
If you are not using any external devices or the problem persists after removing them, verify if you have installed/replaced any hardware devices such as disk drives (HDD or SSD) or memory modules. Compatibility issues may be the cause and exist between new hardware devices and ASUS products/systems, so try removing the hardware device. If you do not experience this issue after removing the hardware device, we recommend that you do not use the device and contact the device manufacturer for support.
If the problem persists after the above steps, continue to the next chapter for troubleshooting.
Check for recently installed/updated software or applications
Some issues may arise after Windows updates or specific applications installed on your computer, including compatibility issues between the application and the system, or core Windows programs may crash.
You can view update history to check recently installed updates.
1. Type and search [Windows Update Settings] in the Windows search bar and click [Open]
2. Select [Update History]
3. In the update history, it will list the installed feature updates, quality updates, driver updates, etc. on your computer
You can confirm the installation date and whether you are experiencing auto-shutdown/restart issues afterwards, then follow the steps below to learn how to uninstall or return to a previous version
Uninstall quality Windows updates
If you encounter automatic shutdown/restart issue after installing a quality update in Windows, we recommend you to uninstall the update and wait for Microsoft to fix it, see the steps below to know how to uninstall it.
1. In the update history, click [Uninstall updates]
2. Select the items you want to delete and click [Uninstall]
Return to previous driver version
If you encounter automatic shutdown/restart issues after updating drivers in Windows, we recommend that you go back to the previous version and wait for a fixed version. Please refer to the following steps to learn how to return to a previous driver version.
1. Type and search [Device Manager] in the Windows search bar and click [Open]
2. Check the arrow next to [Display Adapter], then right-click [Intel® UHD Graphics], right-click and select [Properties].The following steps use Intel graphics as an example, please select the defective driver you want to roll back to a previous version
3. Select [Driver] and then [Rollback Driver]
4. Select [Why rollback? ] and click [Yes]. The system will begin rolling back to the previously installed driver
Uninstall specific applications
If there are compatibility issues between the initially installed application and the Windows system, automatic shutdown/restart issues may occur, so we recommend that you uninstall the application first
If the problem persists after uninstalling this application, we recommend that you check the supported operating systems or specifications on the official website of this application or contact the application manufacturer for support.
If the problem persists after the above steps, continue to the next chapter for troubleshooting.
Perform a Windows System Restore
If all troubleshooting steps have been completed but the problem persists, back up your personal data and then perform a system restore to roll your computer back to its original system. Learn more:
Reference: [How to restore the system and remove personal files, applications and settings] & [How to restore the system and keep personal files]
Reinstall Windows system
If all troubleshooting steps have been completed but the problem persists, please back up your personal data and then reinstall your system. Learn more:
Reference: [How to reinstall the system]
If your problem is not resolved, please contact us for further information.