Solution 1: Make sure it is the original system
Non-original systems may cause driver or hardware incompatibility
Solution 2: Restore BIOS settings
Before restoring BIOS settings, you need to enter your computer into the BIOS setup screen.To learn more about how to enter the BIOS setup interface, please refer to [How to enter the BIOS setup interface].Use the arrow keys and Enter key on the keyboard to select and confirm
1: Please press the [F9] key/[F3] key on the keyboard
2: Confirm whether you want to restore the BIOS settings to the default values, select Yes and press the [Enter] key on the keyboard.
3: Please press the [F10] key/[F4] key on the keyboard
4: Confirm whether you want to save the BIOS settings and exit, select Yes and press the [Enter] key on the keyboard
5: The BIOS restore has been completed, and the computer will restart and enter Windows.
Solution 3: Check TPM module
1. Enter the Windows system desktop
2. Use the shortcut key [WIN] + [R]
3. Enter [TPM.msc] and click OK to open and view the TPM status.
Scenario 4: Hardware failure
oIf troubleshooting according to the above methods is invalid;The cause of this failure is analyzed to be: internal hardware failure.It is recommended to contact Amazon’s seller service specialist.
About CK10 missing TPM module failure
Quick Fix.
Jump to
- AMD ® Processors
- ↳ AMD Ryzen™5 5600U(AMR5) 5800U
- ↳ AMD Ryzen™ 7 3750H(AM02/PRO)
- ↳ AMD Ryzen™ 5 5600U(AM06 AM07 &PRO Series)
- ↳ AMD Ryzen™ 9 6900HX(AM08PRO)
- ↳ AMD Ryzen™ 7 5800H with RX6400(G1)
- ↳ AMD Ryzen™ 7 7840HS (AM18)
- ↳ AMD Ryzen™7&5. 5700U PRO5675U (AM16)
- Intel® Core™ Ultra Processors Family
- ↳ intel® Core™ Ultra 5 125H Ultra 7 155H (F2A)
- Intel® Core™ i5 Processors
- ↳ i5-12450H & i7 11800H(AD15)
- ↳ i5-1135G7/ i5-11320H/i7-11390H (TK11 series)
- ↳ i5-8279U/i7-10810U/i7-10710U/i7-11390H/i5-12450H (CK10- series)
- ↳ i5-5257U(CK6)
- ↳ i5-7200U(CK2-8+128)
- Intel® Core™ i7 Processors
- ↳ i7-7500U(CK2-8+256)
- Intel® Core™ i9 Processors
- ↳ i9-12900H (AD08)
- ↳ Intel® i9-12900H/12700H(TANK 03 M1A )
- ↳ Intel® Core™ i9-11900H(AD08)
- ↳ Intel® Core™ i9-12900H/i7-12700H(M2A)
- ↳ i9-12900H (F1A 3 colors)
- Intel® Processor N-series Products formerly Alder Lake-N
- ↳ Intel® Processor N95(AD03/AK1PLUS/GK3PLUS/T8PLUS)
- ↳ Intel® Processor N100(AK2 PLUS)
- ↳ Mini PC RGB AK1 Plus
- ↳ New Model S1
- Intel® Celeron® Processor N Series Jasper Lake
- ↳ N5105(AK1PRO)
- ↳ N5105(GK3pro)
- ↳ N5095(T8Pro)
- Intel® Celeron® Processor Apollo Lake
- ↳ J3455(AK1)
- ↳ J3455(AK2)
- ↳ N3350(AK3)
- Intel® Celeron® Processor Gemini Lake
- ↳ N5100(JK06)
- ↳ J4125(T6Pro)
- ↳ J4125(GK3)
- Intel® Atom™ Processor-X5
- ↳ Z8350(T5)
- ↳ Z8350(T6)
- ↳ Z8350(W8)
- ↳ Z8350(T11)
- Notebook Area
- ↳ Intel Core X1 Laptop
- ↳ Intel® Processor N95 Laptop (AX15 & AX16)
- Activity Center
- ↳ Super User Club
- ↳ New Deal
- ↳ Buy in bulk
- ↳ CEO Response
- ↳ Customer Loyalty Program
- The Hub
- ↳ Off Topic
- ↳ Computer Technology Zone
- ↳ Directions
- ↳ Troubleshooting
- ↳ FAQ
- ↳ General Discussion
- ↳ Forum Feedback
- ↳ Emergency