Page 1 of 1
On board SSD Failed
Posted: Fri Dec 09, 2022 2:39 pm
by Thyetses42
My PC is less than 12 months old and the onboard SSD drive has failed. I have tried to recover it using a USB boot device to troubleshoot the issue and I cannot format the HDD or update the FW on the drive to try and recover the PC. How do I get a replacement drive? What is the warranty process?
Re: On board SSD Failed
Posted: Fri Dec 09, 2022 8:07 pm
by Gabe
Thyetses42,
I would contact after sales support at
support@kamrui.com.
Re: On board SSD Failed
Posted: Sat Dec 10, 2022 8:44 pm
by Gabe
Thyetses42,
After PMing the admin to be sure, I found out that the after sales support email address has changed from service@ to
support@kamrui.com, so I changed it above. If you've already sent an email to the service@ address, my apologies. I would copy what you wrote and send it to the
support@kamrui.com address. Again, my apologies.