On board SSD Failed

Post Reply
Thyetses42
Posts: 1
Joined: Fri Dec 09, 2022 2:19 pm

On board SSD Failed

Post by Thyetses42 »

My PC is less than 12 months old and the onboard SSD drive has failed. I have tried to recover it using a USB boot device to troubleshoot the issue and I cannot format the HDD or update the FW on the drive to try and recover the PC. How do I get a replacement drive? What is the warranty process?
User avatar
Gabe
Senior Moderator
Senior Moderator
Posts: 1731
Joined: Fri Apr 17, 2020 1:19 am
Has thanked: 33 times
Been thanked: 79 times

Re: On board SSD Failed

Post by Gabe »

Thyetses42,

I would contact after sales support at support@kamrui.com.
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10
I have no connection to ACEMAGIC other than being a customer and long time forum member
User avatar
Gabe
Senior Moderator
Senior Moderator
Posts: 1731
Joined: Fri Apr 17, 2020 1:19 am
Has thanked: 33 times
Been thanked: 79 times

Re: On board SSD Failed

Post by Gabe »

Thyetses42,

After PMing the admin to be sure, I found out that the after sales support email address has changed from service@ to support@kamrui.com, so I changed it above. If you've already sent an email to the service@ address, my apologies. I would copy what you wrote and send it to the support@kamrui.com address. Again, my apologies.
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10
I have no connection to ACEMAGIC other than being a customer and long time forum member
Post Reply

Return to “N5105(GK3pro)”