System Slowdown Then Bluescreen on AM06Pro

[edstromr]

Hi. I have an AM06PRO pc and I convinced my friend to purchase one as an upgrade of a really old system. Mine has the Ryzen 55500U and hers has the Ryzen 7 5800U. I am in the process of setting it up so that she can use it in her office. Basic MS Office, Outlook, Word Docs, etc. The machine was purchased on amazon last week and I am having major issues. The machine seemed OK out of the box, but when connected and updates were ran, the machine now takes around 10 minutes to boot and sometimes bluescreens during normal operations. It would hang up at the startup boot screen with the circling animation and the bios logo.

I did a fresh install with Windows 11 22H4 and the drivers from https://minipcunion.com/viewtopic.php?t=4172. All drivers were successfully installed and there are no unknown devices in device manager. During regular operations like using edge for browsing, the machine would freeze up, cursor not responding or typing taking a long time to register, and it would either resume or bluescreen.

The stop code would be DPC WATCHDOG VIOLATION or IRQL_NOT_LESS_OR_EQUAL, ntoskrnl.exe.

Mine works perfectly with no issues. I have opened the machine and reseated the memory and SSD. It still has this problem.

Has anyone seen this before? I have set bios defaults to no avail. Assistance would be greatly appreciated, otherwise, I will have to return it.

Thanks in advance.

[SimonD]

Dito hier bei mir. Ist leider seit dem Versuch den Rechner neu aufzusetzen so und scheint zu beginnen seit die Win11 Installationsdateien auf die Platte kopiert und der erste Reboot gemacht wurde.
Immer wieder Hängenbleiber und dieser bluescreen.
Habe auch versucht dem USB-Stick die zum Modell herunterladbaren Treiber mitzugeben, leider kein Unterschied. Bin verzweifelt, bitte helfen.

[barry777]

Suggestion to check if the CPU temperature and memory are functioning properly:
1. Check the CPU temperature: You can use the tool Core-Temp (download link: [https://www.alcpu.com/CoreTemp/]
Reference video:



2. Download and run the memory test tool: You can download it here:



Reference video:



3. If both checks are normal but the issue persists, please provide your purchase order number and the device label either via private message or by emailing us at barry@minipcunion.com for further verification and analysis.

[edstromr]

Hi. I figured it out. I forgot to update. I went into the BIOS options and turned off CPU Virtualization. I saw another post on the forum with similar symptoms and decided to try it.

AM06 only starts in BIOS

The machine works perfectly now. The earlier PC is a slightly older model with CPU virtualization on and it works perfectly with Windows 11. This one is a bit newer and comes with CPU virtualization on by default and performed just horribly. After turning it off it works perfectly. Not sure why though.

Thanks.