AM07 "cannot find a fixed internal DISK"

[plentod]

The SSD was from KSTON MEMORY TECHONOLOGY not KINGSTON (probably a knock off brand based upon the name). But yes some parameter is changing on the SSD to cause the BIOS not to be able to identify the drive anymore at boot. The KSTON SSD seems to operate correctly when placed in an external NVMe enclosure via USB-C.

[dragonpoo]

The SSD was from KSTON MEMORY TECHONOLOGY not KINGSTON (probably a knock off brand based upon the name). But yes some parameter is changing on the SSD to cause the BIOS not to be able to identify the drive anymore at boot. The KSTON SSD seems to operate correctly when placed in an external NVMe enclosure via USB-C.

Ah, you're right. When I searched online for "KSTON MEMORY TECHONOLOGY" it showed me results from Kingston, but when I just searched for KSTON, I found hits like here: https://www.notebookcheck.net/Kston-K76 ... device_img

[Compromast]

Good evening everyone. my Ace Magician model AM07, used very little, suddenly upon startup, freezes in the Bios and cannot find any internal hard disk. I think the NVMe is broken. How can I request help under warranty?
I thank everyone for their attention.

[barry777]

Thank you for contacting us, we are happy to provide support. As we currently have little information, please provide the Amazon purchase order number. Send it to barry@minipcunion.com. We look forward to sharing more details with you via email.