Streaming issue: stuttering

[babhemu2003]

Hi ALL,
I am new to the minipc world and have an average understanding of PCs. I bought my AM08PRO one week ago, primarily for streaming (Netflix, HBO, Prime Video) to my TV. For some reason, when streaming there is a fair amount of stuttering making for a rather annoying video and audio experience.

I have good internet speed (600GB) and use a LAN cable so download speeds should not be an issue. Speed tests confirm that there is no throttling. The HDMI cable is good.

Previously, I used my 9-year-old Lenovo Thinkpad X1 Carbon for streaming with the same setup and did not experience any issues.

Considering that the AM08PRO is new and faster than my Thinkpad, I expect a good viewing experience.

Can anyone advise on what I can do to resolve these issues?

Much appreciated!

[dragonpoo]

Hi babhemu2003! You said your internet speed is 600GB - that's really high. Do you mean 600Mbps? Most locations are barely getting "gigabit" speeds which are around 1Gbps (one gigabit per second, which is roughly 125MB/second maximum speed). Where do you live and who is your internet provider?

Do you notice any issues watching videos on Youtube? I know it's able to adjust video quality to avoid buffering, and I think the other services can do the same.

You said you're connected to your internet via wired LAN cable, which is great. Can you run a test on https://speedtest.net/ ? That should show you what speeds you're getting to the general internet. Netflix owns https://fast.com/ which can also be used to test your connection, so see what you get there. https://testmy.net/ is another site I found when doing internet speed tests.

I assume you're streaming through a Browser like Chrome or Edge, although many of these streaming services now have a Windows Store App. Can you verify your app/browser is updated, and also that your system is not missing any drivers or updates?