Will not turn on

AMD Ryzen 5 5600U/5800U
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Shyguyguy
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Will not turn on

Post by Shyguyguy »

I took it out of the box plugged it in and tried to turn it on. It didn’t turn on. I’ve tried different outlets. The tiny reset button. Anything I could think of. It doesn’t want to work. I am new to pcs so I don’t have much experience but I am pretty sure it’s supposed to have power when plugged in.
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Gabe
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Re: Will not turn on

Post by Gabe »

Make sure that when you try to turn it on you press and hold the dial button for a second. If you press and immediately release the button it won't turn on. Also, make sure the plug on the power cable is pushed into the receptacle on the end of the power block as far as it will go. It can be kind of snug and may not be in all the way. Regarding the reset button, make sure to press and hold it in for at least ten or fifteen seconds (make sure everything is disconnected from the unit when doing this).

If it still doesn't turn on, I'd contact either the seller, barry at barry@minipcunion.com, or both. Barry is a tech for the company.
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barry777
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Re: Will not turn on

Post by barry777 »

You can refer to the following video to troubleshoot the problem:

dean999
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Re: Will not turn on

Post by dean999 »

AMR5 5600u Does not work

JakAHearts
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Re: Will not turn on

Post by JakAHearts »

dean999 wrote: Sun Nov 19, 2023 8:44 am AMR5 5600u Does not work

I have this exact problem right now with the green led on the brick light going out when I plug in the power cord. I did try another cord as well, no dice.
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barry777
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Re: Will not turn on

Post by barry777 »

Has this issue been resolved? If there is no result, please provide the Amazon order number and send it to email: barry@minipcunion.com; I will continue to track this incident.
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