Random+often freezing, can't force it to stay awake

[thomas.zarebczan]

I'm having 2 major issues with an AD15 I bought on Amazon.

1) getting random lockups while using the device, and while idle. The screen will still be one, but nothing responds. I have to hard press the power button, and then usually it comes up and boots, but othertimes nothing comes on the screen, and I have to long press again (power light is on).

2) I want my device to be always on as I'm using it as an HTPC - I have some services running at intervals, and don't want it to sleep. I turned off all the sleep settings, but the device still goes to sleep. How to prevent sleeping?

Any bios updates that may help with these issues? Any suggestions? Maybe I just got some bad hardware? I bought it a few months ago and the problems started immediately, but I kind of lived with it. Now it's just becoming very annoying that they continue.

[barry777]

1. Enter the BIOS and restore settings,
How to enter the BIOS: Connect a wired keyboard, press the Delete key (without letting go) before turning on the computer, press the power button until the BIOS interface appears and release the Delete key;
Restore BIOS settings: In the BIOS interface, press F3/F9 (restore settings), then press F4/F10 to save the settings. The computer will automatically restart (it will automatically enter the system after restarting);
2. Check whether there are any abnormalities in the memory or other hardware (if you need to replace other memory, it is recommended to install the original memory); please refer to [How to run Windows memory diagnosis:



3. Update to the latest driver. You can try to use Driver Booster to update. Please refer to the video:



4. To use never sleep, you can refer to the link:



5. There is currently no BIOS update.

[barry777]

1. Enter the BIOS and restore settings,
How to enter the BIOS: Connect a wired keyboard, press the Delete key (without letting go) before turning on the computer, press the power button until the BIOS interface appears and release the Delete key;
Restore BIOS settings: In the BIOS interface, press F3/F9 (restore settings), then press F4/F10 to save the settings. The computer will automatically restart (it will automatically enter the system after restarting);
2. Check whether there are any abnormalities in the memory or other hardware (if you need to replace other memory, it is recommended to install the original memory); please refer to [How to run Windows memory diagnosis:



3. Update to the latest driver. You can try to use Driver Booster to update. Please refer to the video:



4. To use never sleep, you can refer to the link:



5. There is currently no BIOS update.

[thomas.zarebczan]

Fixed the sleep issues by turning off hard drive sleep and hibernation in those settings. Silly windows

But I'm still getting daily freezing. Most of the time I watch something in the evening, and then when I put my tv on in the am, it's frozen. I have to hard press the power button. Sometimes it turns on, sometimes not, and I have to press or hard press again.

Repeat daily basically. Sometimes it will freeze while watching also.

Will run the memory test soon and check drivers.

[thomas.zarebczan]

Updated all drivers and memory test came back fine.

Still getting freezing issues after being idle for some time. Only once while using it in the last couple days.

[thomas.zarebczan]

Any other suggestions? Should I reset the whole PC? Doesn't seem like a windows related issue, but rather hardware or some incompatibly with not sleeping. Usually happens after 24 hours + idle.

One time I came back and it was off recently too.

[Gabe]

It likely wouldn't hurt to try a Windows Reset.

[barry777]

If the above solution does not work, it is recommended that you reinstall the system.