AMR5 wont turn on

AMD Ryzen 5 5600U/5800U
Cosplae
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Re: AMR5 wont turn on

Post by Cosplae »

I AM HAVING SIMILAR ISSUES!!!!
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barry777
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Re: AMR5 wont turn on

Post by barry777 »

Cosplae wrote: Sun Sep 17, 2023 7:01 pm I AM HAVING SIMILAR ISSUES!!!!
Thank you for contacting us, we are happy to provide support. As we currently have very little information, we look forward to sharing more details with you via email.
(You need to fill in the Amazon purchase order number and send it to email: barry@minipcunion.com)
Jeaney28
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Re: AMR5 wont turn on

Post by Jeaney28 »

I am having the same issues. Also replaced everything and tried resetting. I went on amazon to the product support page and sent an email. Hopefully I will hear back soon.
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barry777
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Re: AMR5 wont turn on

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Jeaney28 wrote: Tue Oct 03, 2023 11:46 pm I am having the same issues. Also replaced everything and tried resetting. I went on amazon to the product support page and sent an email. Hopefully I will hear back soon.
We are very sorry for the inconvenience.
We are currently verifying and analyzing this issue with AMR5. Following the troubleshooting steps still does not work. There may be an internal malfunction;
Thank you for your understanding and trust.
Has the service specialist responded? If there is no response, I will continue to follow up on this order.
Jeaney28
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Re: AMR5 wont turn on

Post by Jeaney28 »

barry777 wrote: Tue Oct 10, 2023 8:45 am
Jeaney28 wrote: Tue Oct 03, 2023 11:46 pm I am having the same issues. Also replaced everything and tried resetting. I went on amazon to the product support page and sent an email. Hopefully I will hear back soon.
We are very sorry for the inconvenience.
We are currently verifying and analyzing this issue with AMR5. Following the troubleshooting steps still does not work. There may be an internal malfunction;
Thank you for your understanding and trust.
Has the service specialist responded? If there is no response, I will continue to follow up on this order.

No replies yet.
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Gabe
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Re: AMR5 wont turn on

Post by Gabe »

Jeaney28 wrote: Wed Oct 11, 2023 11:59 am No replies yet.
If you still haven't gotten a reply, and you don't see a reply from barry within the next few days (I don't know if he's on during the weekend), I'd email him at the address he indicated in his reply to the OP.
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barry777
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Re: AMR5 wont turn on

Post by barry777 »

Jeaney28 wrote: Wed Oct 11, 2023 11:59 am
barry777 wrote: Tue Oct 10, 2023 8:45 am
Jeaney28 wrote: Tue Oct 03, 2023 11:46 pm I am having the same issues. Also replaced everything and tried resetting. I went on amazon to the product support page and sent an email. Hopefully I will hear back soon.
We are very sorry for the inconvenience.
We are currently verifying and analyzing this issue with AMR5. Following the troubleshooting steps still does not work. There may be an internal malfunction;
Thank you for your understanding and trust.
Has the service specialist responded? If there is no response, I will continue to follow up on this order.

No replies yet.
Hello, please send me a private message with the problem, Amazon order number and email address, or send it to the email address: barry@minipcunion.com
Suhdominic87
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Joined: Sat Oct 21, 2023 1:43 am

Re: AMR5 wont turn on

Post by Suhdominic87 »

I am having the same problem. I bought AMR5 in May from Amazon. It turned off and now won't turn back on. The charger has green light but when plugged into AMR5, it turns off (which probably means there is short in the AMR5). I measured the charger output and it outputs 19VDC correctly. I tried to reach out to the seller in Amazon, and given different troubleshooting methods, with no success. Have anyone resolve this issue or was able to get a warranty repair from the seller? I haven't heard from the seller for 3 days with no response. I have seen similar issue for few here on the forum and I wonder if this is common issue. Even if I get it repaired, I can't be sure how long it will last before failing again.
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Re: AMR5 wont turn on

Post by Gabe »

Suhdominic87,

I would reach out to barry at the email address listed in his 10/17 reply to Jeaney28. It would also be a good idea to include the order number when you do.
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Re: AMR5 wont turn on

Post by barry777 »

Suhdominic87 wrote: Sat Oct 21, 2023 1:51 am I am having the same problem. I bought AMR5 in May from Amazon. It turned off and now won't turn back on. The charger has green light but when plugged into AMR5, it turns off (which probably means there is short in the AMR5). I measured the charger output and it outputs 19VDC correctly. I tried to reach out to the seller in Amazon, and given different troubleshooting methods, with no success. Have anyone resolve this issue or was able to get a warranty repair from the seller? I haven't heard from the seller for 3 days with no response. I have seen similar issue for few here on the forum and I wonder if this is common issue. Even if I get it repaired, I can't be sure how long it will last before failing again.
In this case, we recommend you try the following:
1. First check the power adapter: first disconnect it from the AMR5 and observe whether the indicator light on the power adapter lights up normally. (If the adapter indicator light cannot light up normally, it is recommended to replace the adapter), refer to the video:

If the adapter is not faulty, continue to the next step to troubleshoot;
2. Disconnect all peripherals on the AMR5, use the card pin to press the reset button on the front panel (8 to 10 seconds), and then try to power on again;
3. Reinstall the AMR5 memory module and SSD, and use an eraser to gently wipe the metal contact points of the memory and SSD.
Please refer to the video for the second and third points:



4. If the above steps are still ineffective, it may be an internal hardware failure. It is recommended that you do not repair it privately. According to the warranty information, if there is no human damage, you are entitled to a one-year warranty replacement service. (You can send your Amazon purchase order number to barry@minipcunion.com and we can verify your warranty time)
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