Search found 5 matches

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Thu Jan 04, 2024 7:45 pm
Forum: i5-1135G7/ i5-11320H/i7-11390H (TK11 series)
Topic: Fingerprint reader issue
Replies: 7
Views: 43846

Re: Fingerprint reader issue

Hi, I did nothing but run the tool in the zip above and now it works. No need to reinstall the driver or uninstall windows updates. I don't know exactly what the tool does, because it's in chinese, but it seems that there is a recalibrate button, after pressed it the fingerprint started working, and...
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Sat Dec 30, 2023 7:27 am
Forum: i5-1135G7/ i5-11320H/i7-11390H (TK11 series)
Topic: Fingerprint reader issue
Replies: 7
Views: 43846

Re: Fingerprint reader issue

Hi, I found these informations on internet about fingerprint driver versions: MicroarrayFingerprintSPIDevice Version: 18.53.16.862 Date: 16 February 2023 Version: 15.36.47.47 Date: 17 August 2021 Version: 10.20.18.745 Date: 1 March 2021 On this forum I found the 2021 drivers, any chance to have the ...
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Thu Dec 14, 2023 1:07 pm
Forum: i5-1135G7/ i5-11320H/i7-11390H (TK11 series)
Topic: Fingerprint reader issue
Replies: 7
Views: 43846

Re: Fingerprint reader issue

I've further refined the issue. It happens on the lock screen when the monitor goes into sleep mode or I power off it. When I turn the monitor back on, the fingerprint reader doesn't work anymore. Since I can get it working again by reinstalling the driver each time, it's not a hardware problem but ...
by
Tue Dec 12, 2023 7:26 pm
Forum: i5-1135G7/ i5-11320H/i7-11390H (TK11 series)
Topic: Fingerprint reader issue
Replies: 7
Views: 43846

Re: Fingerprint reader issue

Now I can reactivate manually the reader every time, by uninstalling and reinstalling the driver. After that the fingerprint reader works for a while, let's say an hour, then it stops and I have to repeat the procedure for reanimate. So apparently it seems there is something that turn off the reader...
by
Sun Dec 10, 2023 10:50 am
Forum: i5-1135G7/ i5-11320H/i7-11390H (TK11 series)
Topic: Fingerprint reader issue
Replies: 7
Views: 43846

Fingerprint reader issue

Hi, I bought a TK11 a couple of days ago. During the first boot, I configured Windows Hello with the fingerprint, and it worked. Then, I let Windows complete all its updates and driver updates, and I started using the mini PC. Later, I realized that the fingerprint sensor didn't work anymore—or more...

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