Search found 7 matches

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Mon Feb 19, 2024 9:29 am
Forum: AMD Ryzen™5 5600U(AMR5) 5800U
Topic: AMR5 completely unresponsive
Replies: 3
Views: 1267

AMR5 completely unresponsive

Hello, I have tried emailing tech support and have received no response. I have tried calling tech support and have gotten the same. It has been two days now. Last March 14th (2023) I purchased two AMR5s. As of this past Friday, I have had four become unresponsive. The tech support here has been ama...
by
Wed Oct 04, 2023 9:26 pm
Forum: AMD Ryzen™5 5600U(AMR5) 5800U
Topic: Mini PC won't power on
Replies: 11
Views: 58019

Re: Mini PC won't power on

Greetings Dragonpoo, I just got off of the phone with tech support and the agent was great, as I expected. He had called my phone earlier but my phone is having problems ringing believe it or not. Luckily, just in case, I am at my computer now and had the phone on the desk so I could see if it lit u...
by
Wed Oct 04, 2023 1:02 am
Forum: AMD Ryzen™5 5600U(AMR5) 5800U
Topic: Mini PC won't power on
Replies: 11
Views: 58019

Re: Mini PC won't power on

Thank you for letting me know about the holiday. I called the phone number earlier and left a message and also sent Barry an email But I did notice that he had not been on the forums for literally a week so I figured that he may be on a vacation. I'll let my wife know lol. Thank you again.
by
Tue Oct 03, 2023 6:57 pm
Forum: AMD Ryzen™5 5600U(AMR5) 5800U
Topic: Mini PC won't power on
Replies: 11
Views: 58019

Re: Mini PC won't power on

I still have not heard from them. I sent Barry a message yesterday as well but have not heard back. I have to admit, this is extremely frustrating and disappointing in this company. Looking at the posts, a lot of these particular mini pc's just stop working out of no where which makes no sense. I us...
by
Mon Oct 02, 2023 8:27 pm
Forum: AMD Ryzen™5 5600U(AMR5) 5800U
Topic: Mini PC won't power on
Replies: 11
Views: 58019

Re: Mini PC won't power on

I haven't heard from tech support at all today and it is 25 minutes until they close from what I remember. Maybe I will hear from them tomorrow. I hope so.
by
Mon Oct 02, 2023 9:13 am
Forum: AMD Ryzen™5 5600U(AMR5) 5800U
Topic: Mini PC won't power on
Replies: 11
Views: 58019

Re: Mini PC won't power on

I will let you know as soon as I hear back from tech support. I live in the Eastern Timezone, USA, and it is currently 503am. Tech support from what I understand gets in at 8am but I have already sent them an email just to get a jump on things early. I expect that I will hear back from them this mor...
by
Mon Oct 02, 2023 2:00 am
Forum: AMD Ryzen™5 5600U(AMR5) 5800U
Topic: Mini PC won't power on
Replies: 11
Views: 58019

Mini PC won't power on

Hello, Straight to the point: I was using he pc for some very minor gaming, nothing intensive at all, when it simply stopped working. This is my second of two of these. The first one was replaced for the same reason months ago and customer service was absolutely amazing help. That one has worked eve...

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